For Colin and Debra, buying their first home was one of the most exciting and nerve-wracking experiences of their lives. Like many first-home buyers, they were stepping into unfamiliar territory, full of complicated decisions and financial commitments. They needed guidance, and that is when Apex Advice Adviser Kym Ackeus and Sharon Clarken from our Adviser Support team stepped in.
From their very first meeting, Colin and Debra felt supported. “What a team,” Colin says. “At no point were we ever made to feel like just a client. It was a wonderful experience.”
Kym’s calm and positive approach immediately set them at ease. She listened carefully, asked thoughtful questions, and explained the process in a way that was easy to understand. Buying a home can be overwhelming, but Colin and Debra found reassurance in Kym’s ability to simplify the complex and break it down into manageable steps.
Her professionalism was paired with a genuine care for their wellbeing. Colin reflects, “Her secret ingredient was her ability to respectfully gain our trust and support us through every nerve-racking stage. She understood the real-life pressures of buying a home and gave us the reassurance we needed.”
With Kym and Sharon guiding them, Colin and Debra were able to structure their home loan in a way that suited their lifestyle and future goals. It was not just about securing a loan, but about setting up their financial foundation for years to come.
The process was more than transactional. It was emotional, personal, and at times stressful, but with Apex Advice by their side, the couple felt confident and in control.
Today, they are not only proud homeowners but also advocates for the value of having the right advisers in your corner. “Thank you Kym and Sharon,” they say. “Apex Advice should be the first call anyone makes when wanting to buy their next home.”
For Colin and Debra, the dream of home ownership became a reality thanks to the support of advisers who genuinely cared about their journey.
If you are planning to buy your first home, refinance, or simply want to make sure your home loan is structured to suit your goals, complete the form below to book a free review with an Apex Advice adviser. We will help you take the next step with confidence.
