Apex Advice - Internal Complaints Process
- You may contact us with your complaint by calling us on 0800 809 009, emailing us at email@example.com, or via the complaints form below.
- We will assign a staff member internally to address your situation.
- We’ll confirm the facts with you.
- We confirm what the solution looks like to you.
- We acknowledge the complaint.
- We discuss timelines depending on your circumstances and the nature of the complaint.
- We establish potential solutions and/or confirm the implications with you.
- We attempt to solve the situation.
- We make a final decision and communicate to you the outcome.
- If we are unable to reach a resolution, you may refer the complaint to our independent dispute resolution scheme (Insurance & Financial Services Ombudsman)
Please fill in the form below.
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