Our disclosures

1. Licence status and conditions

Licence status and conditions

Apex Advice Group Limited (FSP44869) holds a full licence issued by the Financial Markets Authority (FMA) to provide Financial Advice.

The following company is authorised under Apex Advice Group’s licence.

• APEX Financial Group HB limited (FSP754591)

Our Duties

AAG and anyone who gives financial advice on our behalf, have duties under the Financial Market Conduct Act 2013 relating to the way that we give advice. We are required to:

• Give priority to your interests by taking reasonable steps to make sure our advice isn’t materially influenced by our own interests.
• Exercise care, diligence, and skill in providing you with advice.
• Meet standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services.
• Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

 

This is only a summary of our duties, more information is available by contacting us, or by visiting the FMA website at www.fma.govt.nz

the Code of Professional Conduct for Financial Advice Services can be read by clicking here.

2. Nature and scope of financial advice service

AAG provide the following types of financial advice about products from the below :

Insurance, Home Loans, and Investments Providers

Please note that neither AAG nor any of its Authorised Bodies are legal or taxation experts.

If you have a concern in these areas, we strongly recommend you seek professional advice from a tax or legal specialist.

3. Fees, expenses, or other amounts payable

We do not usually charge our customers for the advice we provide (the product provider normally pays for it). However, in some circumstances you may be charged a fee for acting on our advice.

Whether a fee will be charged and the way it will be charged will be explained to you by your adviser before any fees are incurred.

4. Conflicts of interest and commissions or other incentives

AAG receive commissions from the product providers for the financial products we place and/or service, in turn AAG pay our Advisers commissions or other incentives.

We recognise that this may pose a conflict of interest and have implemented internal processes to ensure that all advice given prioritises our clients’ best interests and meets their needs and expectations. We provide regular training to our Advisers on identifying and managing conflicts of interest and undertake regular quality checks to ensure compliance with our conflict-of-interest policies.

In case we identify, or you identify a conflict of interest we will discuss it and document it on your Statement of Advice so you can make an informed decision about our advice.

5. Complaints handling and dispute resolution process

AAG are proud to deliver a high level of service however If you have a problem, concern, or complaint about any part of our service, please inform your adviser so we can address it fairly, effectively, and promptly using a clear complaints process.

Click here for a description of our internal complaints process

If, after going through our complaints process, we are unable to reach a resolution you can contact our external independent dispute resolution scheme. This service is fee and may help investigate or resolve the complaint. We are a member of the Insurance and Financial Services Ombudsman’ dispute resolution scheme.

Click here to visit the IFSO website

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