Buying your first home can feel overwhelming, but with the right support, it can also be an exciting and empowering experience. For Kurtis and Shontelle, reaching out to Apex Advice in early 2025 turned what felt impossible into a reality.
From uncertainty to confidence
When Kurtis and Shontelle first connected with Financial Adviser Kristy Stewart, they weren’t sure they’d be able to secure a home loan. With a baby on the way, they were cautious and wanted to understand what steps they needed to take to put themselves in the best position with the banks.
Kristy quickly reassured them that they were closer to their goal than they thought.
With a few small milestones to work toward, the couple soon found themselves ready to begin the home loan process.
A stress-free first home experience
Navigating the home loan process for the first time often comes with questions, and Kristy made sure every one of them was answered. From countless emails to late-night reassurance, she kept things clear, simple, and stress-free.
“Nothing was ever an issue, and she is genuinely there for you to help in any way she possibly can,” says Shontelle. “Even when she was on holiday, she let us know the moment our pre-approval came through, because she knew how important it was to us.”
Support beyond home loans
Alongside their home loan, Kurtis and Shontelle also received guidance from Apex Advice’s KiwiSaver team. When a sudden market drop affected their KiwiSaver balance during the preapproval stage, they immediately received a reassuring call with tailored advice. This quick response gave them confidence that their home-buying journey was still on track.
A partnership built on trust
What stood out most to Kurtis and Shontelle was the feeling that Apex Advice was genuinely invested in their success.
“Right throughout the whole process we knew we were working with the right people,” they shared. “It never felt like they were just there to make money, it felt like they were there to help us reach our goals.”
Looking ahead
Now settled into their new home, Kurtis and Shontelle feel more confident about their financial setup and future plans. With Kristy’s guidance, they’ve gained not only a home loan but also stronger financial control and reassurance as they take this next step as a family.
Their advice to others considering working with Apex Advice? “As someone who normally cannot stand relying on others, I could not recommend working with Kristy and her team more. The whole process was streamlined and couldn’t have been made any simpler. They do everything for you and work directly with the banks to get your application across the line.”
Kurtis and Shontelle’s journey is a reminder that with the right advice, the path to homeownership doesn’t have to be stressful – it can be empowering.
Ready to start your own home loan journey?
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